Good morning. I agree it sounds a little strange. But I researched it online (ignoring the AI generated response), discussed with local Buick dealership, and reviewed the "Recreational Towing) info in the 2025 Encore GX owner's manual. Everything I found showed the Encore GX is flat towable in the AWD model but not if it is FWD only.
Not being a mechanic, I'm assuming that the AWD must use different type of transmission.
If you or anyone has any other info, would really like to hear from you